Art of Open and Persuasive Communications, Listening and Conflict Management Training Course

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SKU: 0004

Communications and Persuasive Skills are the most valuable tools that a Manager or employee needs to master. Managers must be able to articulate plans, diffuse conflicts and handle concerns with competence and tact. They must be able to communicate clearly and persuasively and good listening skills go hand-in-hand with good management. This session provides the most complete persuasive communication skills training available – critical training for the effective Management of people throughout an organization.

Course Summary:

The Art of Open and Persuasive Communications is focused on teaching participants how to open and maintain communications along with developing strong listening skills. Managers and work-group members will learn to recognize the barriers to open communications and how to achieve an open exchange and resolve conflicts. With an additional focus on communicating with passion and purpose, this course develops the skills needed to develop presentation skills for communicating with to internal and external customers and employees. In this course, participants will learn to deliver an impactful, structured and persuasive presentation.

Course Outline and Key Topic Areas include:

•    Developing and Maintaining Open Communications
•    Communicating Effectively and Persuasively
•    Effective Listening
•    Recognize the Key Barriers to Open Communications
•    How to Achieve an Open Exchange
•    Steps to Effective, Open Dialogue and Conflict Resolution
•    How to Communicate with Passion and Purpose
•    How to Deliver an Impactful, Structured and Persuasive Presentation
•    The Art of Convincing
•    Conflict Management, Handling Objections and Concerns

2 days

Who Should Attend:
New, emerging, potential and tenured managers – and, in fact, all employees! Persuasive and open communications drive productivity and results!

How You Will Benefit:
•    Understand why maintaining “open communications” is essential to allow the free exchange of ideas
•    Learn to establish trust
•    Understand the key requirements for open communication
•    Learn the negative actions that close dialogue
•    Learn the steps to active listening
•    Understand verbal and non-verbal cues
•    Learn to empower others using communication skills
•    Understand the need for setting communication goals
•    Understand what is required for us to be believed
•    Learn the steps of a persuasive communication / presentation
•    Develop the skills to effectively, and persuasively, present your proposals and ideas
•    Learn how to secure “buy in” even before you present your plan or idea
•    Learn how to overcome obstacles to communication
•    Develop the skills to reduce and handle objections to your ideas

Upon completion, participants will receive a Certificate of Completion from The Performance Management Academy.



Price: $1,590.00

Please select the preferred date of the program you'd like to register for. See Locations and Schedule.