Art of Open Communication, Persuasive Presentations and Closing Training Course

Duration

2 days

Who Should Attend

All Sales Professionals: Junior Sales Representatives, Account Executives, Sales Managers, etc. – this course is structured to ensure strong participation and a wide-range of learning opportunities. Persuasive and Open Communications Drive Sales, Productivity and Results!

Completion

Upon completion, participants will receive a Certificate of Completion from The Performance Management Academy.

Price

$1,590.00

Location

OR

Communications and Persuasive Skills are the most valuable tools that a Sales Manager or Sales Professional needs to master. A critical Sales skill is the ability to communicate clearly and persuasively. Good listening skills go hand-in-hand with good management and presentation skills – and a Sales Manager must be able to articulate plans, diffuse conflicts and handle concerns with competence and tact. The Sales Professional must be able to convince and sell. This session provides the most comprehensive persuasive communication skills package available – critical training for the effective Management of people and the effective communication of ideas.

Course Summary:

The Art of Open Communication and Persuasive Presentations is focused on creating and maintaining an open dialogue along with the development of strong listening and customer presentation skills. You will learn to recognize the barriers to communications and discover how to achieve an open exchange and set the mood to achieve a win. Here you will learn to deliver an impactful, structured and persuasive presentation to new and existing clients.

Course Outline and Key Topic Areas include:

•    Maintaining Open Communications
•    Communicating Effectively and Persuasively
•    Effective Listening
•    Recognize the Key Barriers to Open Communications
•    How to Achieve an Open Exchange
•    Steps to Effective, Open Dialogue and Conflict Resolution
•    How to Communicate with Passion and Purpose
•    Putting the Buyer in a Position to say “Yes” – Even Before the Presentation
•    Deliver an Impactful, Structured and Persuasive Presentation
•    The Art of Convincing

•    How to "Close" a Presentation and Get a "Yes"
•    Handling Objections and Concerns

How You Will Benefit:

•    Understand why maintaining open communications is essential for the free exchange of ideas
•    Learn to establish “trust” – an tool in your quest for persuasive communications
•    Understand the key communication requirements – and obstacles that could close dialogue (and the sale)
•    Learn the steps to active listening
•    Understand verbal and non-verbal customer cues
•    Understand the need for setting communication goals
•    Understand what is required for us to be believed
•    Understand the need for pre-call planning, preparation and rehearsals
•    Learn the steps of a persuasive communication/presentation
•    Develop the skills to effectively, and persuasively, present your proposals and ideas
•    Learn how to secure “buy in” even before you present your plan or idea
•    Understand how to overcome obstacles to communication
•    Learn how to “close” the sale
•    Learn several options for “asking for the order”
•    Develop the skills to reduce risks and handle objections to your ideas

Testimonials

"Having Performance Management Academy work with our team was the best decision we could make. Together, we learned the importance of being a good manager – armed with useful information, practical tools and a common language to bring forward as we work to improve the quality of our interactions with one another and our staff. Our facilitator was very skilled and took every opportunity to take our comments and questions about present day situations in our work place, and put them in the context of the useful information we were learning through the course. It was interesting, engaging, and allowed us a whole new perspective on why, as managers, “how” we do something is just as important as “what” we do. I would recommend this workshop to any organization that values its employees and workplace health and productivity."

Management Essentials
Chief Executive Officer, Kitselas Band Council

"The presentation, material and knowledge shared provided relevant and comprehensive best practices in recruitment and selection. The candidate screening and communications techniques were particularly insightful. I would definitely recommend this session to both new and seasoned recruiters and hiring managers. "

Progressive Recruiting, Interviewing and Selection
Recruitment and Staffing Specialist, Nasittuq Corporation

"As a manager of many years in different sectors of employment (eg; First Nations, Federal Government, Provincial Government and Private Sector) and having attended Management Training courses over the years, this three day (3-day) course was the most informative and motivational and provided the proper tools and knowledge on how to improve as managers. The Facilitator was most accommodating and I felt that all the people who participated felt very comfortable with him. He was very down to earth and extremely entertaining with his presentation style."

Management and Supervisory Essentials
Health Care Manager, First Nations Health Board

"Thank you very much for the workshops. They were very interesting and we all gained more knowledge with the items discussed. Great workshop and material....as well as interesting. Additionally, we had many laughs during the exercises. Thank you ThePMAC."

Management Essentials
Executive Director, Constance Lake First Nation

"Nerahten Developments Limited is committed to the training of its staff, that all of its employees perform their jobs properly and professionally in accordance with established policies and procedures. As we have stated to the Instructure on our departure, we were very satisfied with the five day management training session. The Instructor (Charles Hendriks) explained concepts and ideas effectively, facilitated discussion encouraged participation, responded to students’ questions and had thoroughly knowledge of the course material. The text book material was informative, current and classroom/ facilities was suitable. I feel that I have gained valuable skills and knowledge that will help me in my work performance. I would like to thank all the individuals who made this training session possible and would recommend this course to others. "

Management Essentials
Projects Administration, Nerahten Developments, Fort Good Hope, NT