Speaking Engagements and Presentations

Topic: A Tale of Two Bosses: The Art of Very Good and Very Bad Management

Key Content: Management Skills and Behaviours: Understanding (Very) Good and (Very)Bad Management Skills and Behaviours

A  Tale of TwoBosses, based on the book of the same name, tells the story of two Very Real Bosses and can be used as a "How-To Guide" on The Art of Management. This is a hilarious, but true, look at two completely opposite managers and how stories involving these leaders can be used to describe and demonstrate (Very) Good and (Very) Bad Management Skills and Behaviours.The stories are real, bizarre even, obscenely humorous and scary – but completely true -  and discusses how we can learn from them to truly become spectacular managers and leaders.                                                                                                                                                

Each story is presented as it happens - and some can't help from being rip-roaringly  funny. The presentation of the book results in a "How To Guide" for Managers and Leaders and includes topics such as: Recruiting, Interviewing, Performance Reviews, Motivation, StrategyDevelopment, Responsibility,  Training and Coaching, Establishing Goals, Courage and Conviction, Appropriate (andInappropriate) Behaviour, Do's and Don'ts of Management, and More and More.


Topic: The Art of Communication andPersuasive Presentations

Key Content: CommunicationStyle, Open Communication, Persuasive Presentations and Conflict Resolution.

Communications andPersuasive Skills are the most valuable tools that a Manager, Sales Executive or Leader need to master. Managers, Sales Professionals, Leaders, Mentors andAll Valued Employees must be able to articulate and promote plans, diffuse conflicts and handle concerns with competence and tact. They must be able to promote an “open environment” and to communicate clearly and persuasively. 

In a high-speed presentation, The Art of Open and Persuasive Communications is focused on training participants how to understand, differentiate and utilize a positive communication style to open and maintain good communications. With an additional focus on communicating with passion and purpose, this talk will introduce the skills and methodology for developing and delivering impactful, logical and convincing presentations to internal and external customers.

Topic: Needed: A Revival of The Art of Management andSpectacular Leadership. EmployeesCry: “Management Sucks!” The Solution: We Don’t Just Need “Good Leaders”...Rather,We Need Well-Trained Managers Who Can Lead and Help an Organization Win!

Key Content: The importance of a satisfied and engaged organization that is managed and led by well-trained, capable and talented Managers and Leaders.

The evidence is clear: If an organization is to succeed, then the key to success lies with its people. It’s been proven: Organizational Success and EmployeeSatisfaction are interwoven. But most organizations fail at achieving employee engagement due to poor management practices and behaviours. This presentation will discuss change over the last 50 years and the implications for managers and management. Topics will include social change, organizational developments and changing employment demographics. This talk will engage the audience in a thought provoking presentation which outlines why and how organizations must win back the commitment of their employees through management skill training and the development and the deployment of appropriate management behaviours. In this talk, we discuss fitting leadership behaviours.It’s time for a revival of TheArt of Management!

Charles Hendriks giving a speech

Course Summary:

Course Outline and Key Topic Areas include:

How You Will Benefit:


"Having Performance Management Academy work with our team was the best decision we could make. Together, we learned the importance of being a good manager – armed with useful information, practical tools and a common language to bring forward as we work to improve the quality of our interactions with one another and our staff. Our facilitator was very skilled and took every opportunity to take our comments and questions about present day situations in our work place, and put them in the context of the useful information we were learning through the course. It was interesting, engaging, and allowed us a whole new perspective on why, as managers, “how” we do something is just as important as “what” we do. I would recommend this workshop to any organization that values its employees and workplace health and productivity."

Indigenous Management and Supervisory Skills - Management Essentials
Chief Executive Officer, Kitselas Band Council

"The presentation, material and knowledge shared provided relevant and comprehensive best practices in recruitment and selection. The candidate screening and communications techniques were particularly insightful. I would definitely recommend this session to both new and seasoned recruiters and hiring managers. "

Progressive Recruiting, Interviewing and Selection
Recruitment and Staffing Specialist, Nasittuq Corporation

"As a manager of many years in different sectors of employment (e.g.; First Nations, Federal Government, Provincial Government and Private Sector) and having attended Management Training courses over the years, this three day (3-day) course was the most informative and motivational and provided the proper tools and knowledge on how to improve as managers. The Facilitator was most accommodating and I felt that all the people who participated felt very comfortable with him. He was very down to earth and extremely entertaining with his presentation style."

Management and Supervisory Essentials
Health Care Manager, First Nations Health Board

"Thank you very much for the workshops. They were very interesting and we all gained more knowledge with the items discussed. Great workshop and material....as well as interesting. Additionally, we had many laughs during the exercises. Thank you ThePMAC."

Management Essentials
Executive Director, Constance Lake First Nation

"Nerahten Developments Limited is committed to the training of its staff, that all of its employees perform their jobs properly and professionally in accordance with established policies and procedures. As we have stated to the Instructor on our departure, we were very satisfied with the five day management training session. The Instructor (Charles Hendriks) explained concepts and ideas effectively, facilitated discussion encouraged participation, responded to students’ questions and had thoroughly knowledge of the course material. The text book material was informative, current and classroom/ facilities was suitable. I feel that I have gained valuable skills and knowledge that will help me in my work performance. I would like to thank all the individuals who made this training session possible and would recommend this course to others. "

Management Essentials
Projects Administration, Nerahten Developments, Fort Good Hope, NT

"I will definitely apply what I learnt in this training to my current position. Thank you." "The material was relevant and appropriate." "I enjoyed the whole experience. The trainer is skilled in engaging the class and providing information in a helpful manner. I highly recommend this training!"

Indigenous Management and Supervisory Skills - Management Essentials
Virtual On-Line Training - Comments from a variety of managers from various organizations - including Treaty 3, Kenora, ON

"I am very pleased with the Indigenous Supervisor Management Skills course. The presenter was well prepared and the content is exactly what I needed to help me function well in my job!! Thank you!!"

Indigenous Management and Supervisory Skills - Management Essentials
Friendship House Association, Prince Rupert, BC

"This training was excellent. It was a great combination between skill and knowledge-basedlearning. There were opportunities to practice what was taught through roleplay and group discussions."

Indigenous Management and Supervisory Skills - Management Essentials
Policy Analyst, Ta'an Kwach'an Council, Whitehorse, Yukon