Management Decision Making Training Course


1 day

Who Should Attend

New, emerging, potential and tenured Managers. This is ideal for Managers, Supervisors, Project Leaders, Finance and Operational employees.


Upon completion, participants will receive a Certificate of Completion from The Performance Management Academy.





The Performance Management Academy believes that free and open communications lead to healthy, vibrant and successful organizations where viewpoints and ideas are readily exchanged. Varying organizational goals and objectives result in daily issues that require daily decision making and problem solving skills – key “life skills” for all managers and employees. Management (and Organizational) Decision Making provides the tools to prevent and resolve disputes and to secure desired and successful outcomes.

Course Summary:

Management Decision Making  provides managers and supervisors with the key tools for identifying, preventing and resolving issues through the effective implementation of problem solving and decision making skills. An emphasis is placed on achieving mutually satisfying alternatives in an “open communication environment” and the implementation of a desired solution. The course focuses on establishing the right environment as well as creative brainstorming and the effective evaluation of alternatives.

Course Outline and Key Topic Areas include:

•    The Importance of Management Decision Making
•    Identifying Underlying Issues and Motivations Behind Problems
•    Understanding When Action is Required (Problem versus No Problem)
•    Effectively Listening to Understand the Real Issue
•    Gathering All Information (Form All Sources and Facts)
•    Alternative Styles of Decision Making
•    Learn to Creatively Brainstorm and Inspire Ideas and Solutions
•    Evaluating Alternatives through Scoring, Ranking and Understanding Impact
•    Handling Tough Issues and Managing an Ultimatum
•    Present your Ideas Clearly and Persuasively
•    Selecting the Best Alternatives
•    Steps to Effective, Open Dialogue and Conflict Resolution
•    Recognizing the Key Barriers to Open Dialogue    
•    Maintaining Open Communications during the Decision Making Process
•    Principles for Good Decision Making
•    Steps and Considerations for Effective Decision Making
•    Step-by-Step Handling of Decision Making
•    Securing a Win-Win-Win Solution (Short and Long Term Decisions and Solutions)
•    Considering the Big Picture and the Impact of Decisions
•    Implementing Solutions while Maintaining Open Communications and Creativity

How You Will Benefit:

•    Learn the importance and the long term impact of making good decisions
•    Learn how to maintain poise during the emergence of a problem
•    Understand methods for gathering facts for effective decision making
•    Recognize various styles for handling decision making
•    How to set the tone for a successful problem solving    session
•    Learn how to tackle difficult situations via understanding optimal and alternative solutions
•    Learn how to develop and maintain open communications
•    Learn to present your ideas in a clear and persuasive manner
•    Learn the importance of effective listening during the decision making process
•    Develop skills that will allow you to lead creative brainstorming sessions
•    Learn how to isolate and evaluate alternatives for solving issues
•    Learn to identify optimal solutions through scoring and ranking alternatives
•    Recognize the need to achieve a long-term solution and achieve a win-win-win


"Having Performance Management Academy work with our team was the best decision we could make. Together, we learned the importance of being a good manager – armed with useful information, practical tools and a common language to bring forward as we work to improve the quality of our interactions with one another and our staff. Our facilitator was very skilled and took every opportunity to take our comments and questions about present day situations in our work place, and put them in the context of the useful information we were learning through the course. It was interesting, engaging, and allowed us a whole new perspective on why, as managers, “how” we do something is just as important as “what” we do. I would recommend this workshop to any organization that values its employees and workplace health and productivity."

Indigenous Management and Supervisory Skills - Management Essentials
Chief Executive Officer, Kitselas Band Council

"The presentation, material and knowledge shared provided relevant and comprehensive best practices in recruitment and selection. The candidate screening and communications techniques were particularly insightful. I would definitely recommend this session to both new and seasoned recruiters and hiring managers. "

Progressive Recruiting, Interviewing and Selection
Recruitment and Staffing Specialist, Nasittuq Corporation

"As a manager of many years in different sectors of employment (e.g.; First Nations, Federal Government, Provincial Government and Private Sector) and having attended Management Training courses over the years, this three day (3-day) course was the most informative and motivational and provided the proper tools and knowledge on how to improve as managers. The Facilitator was most accommodating and I felt that all the people who participated felt very comfortable with him. He was very down to earth and extremely entertaining with his presentation style."

Management and Supervisory Essentials
Health Care Manager, First Nations Health Board

"Thank you very much for the workshops. They were very interesting and we all gained more knowledge with the items discussed. Great workshop and well as interesting. Additionally, we had many laughs during the exercises. Thank you ThePMAC."

Management Essentials
Executive Director, Constance Lake First Nation

"Nerahten Developments Limited is committed to the training of its staff, that all of its employees perform their jobs properly and professionally in accordance with established policies and procedures. As we have stated to the Instructor on our departure, we were very satisfied with the five day management training session. The Instructor (Charles Hendriks) explained concepts and ideas effectively, facilitated discussion encouraged participation, responded to students’ questions and had thoroughly knowledge of the course material. The text book material was informative, current and classroom/ facilities was suitable. I feel that I have gained valuable skills and knowledge that will help me in my work performance. I would like to thank all the individuals who made this training session possible and would recommend this course to others. "

Management Essentials
Projects Administration, Nerahten Developments, Fort Good Hope, NT

"I will definitely apply what I learnt in this training to my current position. Thank you." "The material was relevant and appropriate." "I enjoyed the whole experience. The trainer is skilled in engaging the class and providing information in a helpful manner. I highly recommend this training!"

Indigenous Management and Supervisory Skills - Management Essentials
Virtual On-Line Training - Comments from a variety of managers from various organizations - including Treaty 3, Kenora, ON

"I am very pleased with the Indigenous Supervisor Management Skills course. The presenter was well prepared and the content is exactly what I needed to help me function well in my job!! Thank you!!"

Indigenous Management and Supervisory Skills - Management Essentials
Friendship House Association, Prince Rupert, BC

"This training was excellent. It was a great combination between skill and knowledge-basedlearning. There were opportunities to practice what was taught through roleplay and group discussions."

Indigenous Management and Supervisory Skills - Management Essentials
Policy Analyst, Ta'an Kwach'an Council, Whitehorse, Yukon