Indigenous Management and Supervisory Skills

Duration

5 days (3 Full-Pages, 2 Half-Days) OR can be Tailored to 1, 2, 3 or 4 Days.

Who Should Attend

Indigenous, First Nation, Métis and Inuit Governments. New, emerging, potential and tenured Managers – This Course is A Must!

Completion

Upon completion, participants will receive a Certificate of Completion.

Price

The price is based on # of days, location, # participants, etc. Please contact us for pricing and details.

Location

Your Community OR Toronto, Vancouver, Calgary, Yellowknife, Etc. We are flexible.

OR

The Performance Management Academy's courses are appropriately matched to meet the needs of First Nation and Indigenous Governments across Canada and North America. Management Essentials offers the most meaningful, comprehensive and actionable Management Training program available. Managers need to motivate, retain and reward staff using effective and passionate communication and people skills. They must train and coach to optimize the performance of their staff and they need to define a strategy for their workplace and set meaningful goals and objectives. This Course is A Must!

Our "Management and Supervisory Skills" programs are designed to help your organization BUILD CAPACITY by delivering knowledge and developing skills that will help any First Nation and Indigenous organization! ThePMAC offers courses in Toronto, Calgary, Vancouver, Yellowknife and Whitehorse. We can also visit YOUR COMMUNITY!! We have conducted training in remote areas across Canada and would love to work with you in your community or in our facilities across Canada and North America.

Course Summary:

This course covers the critical elements of management and leadership and provides the best practices and behaviours of effective managers and leaders. The course is fast paced, yet comprehensive and covers areas ranging from motivation to goal-setting to recruiting and retention strategies. Participants will review various management theories and gain an understanding of their practical applications. The course utilizes lectures, group discussions, case studies and role playing. This intensive course will leave participants in a better position to positively impact their people and their Indigenous, First Nation, Métis and Inuit organizations.

Course Outline and Key Topic Areas include:

•    So Now You’re a Manager…
•    The Role of Management and Management Styles
•    Management and Leadership
•    Motivation Theory and Practice
•    Management Ideologies
•    Retention and Reward
•    Performance Management, Review and Development
•    Communication and Listening Skills
•    Persuasive Presentation Skills
•    Objection / Conflict Management Skills
•    Effective Meeting Management
•    Recruiting and Interviewing
•    Business Analysis
•    Strategy Development and Deployment
•    Goal Setting
•    Setting a Direction for Your Team
•    Training and Coaching
•    Art of Management and the Elements of Spectacular Leadership
•    Employee Engagement
•    Management Decision Making

How You Will Benefit:

•    Learn various motivational theories and models and drive the productivity of your organization
•    Understand various management ideologies within the workplace
•    Understand why employees remain committed – or leave – organizations. Plan to retain your key employees
•    Discover how to stimulate teamwork and empower staff
•    Develop skills for conducting meaningful performance reviews and setting benchmarks for continual improvement
•    Learn the critical skills for maintaining open communications
•    Learn how to actively listen and demonstrate an image of caring
•    Learn to deliver persuasive, passionate presentations and communications
•    Develop positive techniques to handle objections and resolve conflicts
•    Learn to manage meetings effectively
•    Make better decisions and understand the management decision making process
•    Develop the skills to better train and coach employees
•    Develop skills for analyzing a business and establish a mission, strategy, tactics and actionable goals
•    Translate goals into actionable plans for the organization
•    Learn how to recruit and manage a multi-generational, diverse workforce
•    Set a strategy to direct and motivate your team
•    Become a competent recruiter with effective interviewing skills
•    Learn to manage the process of employee termination
•    Learn how to maintain poise when faced with a difficult decision
•    Develop management and leadership skills where “caring counts”

Testimonials

"Having Performance Management Academy work with our team was the best decision we could make. Together, we learned the importance of being a good manager – armed with useful information, practical tools and a common language to bring forward as we work to improve the quality of our interactions with one another and our staff. Our facilitator was very skilled and took every opportunity to take our comments and questions about present day situations in our work place, and put them in the context of the useful information we were learning through the course. It was interesting, engaging, and allowed us a whole new perspective on why, as managers, “how” we do something is just as important as “what” we do. I would recommend this workshop to any organization that values its employees and workplace health and productivity."

Management Essentials
Chief Executive Officer, Kitselas Band Council

"The presentation, material and knowledge shared provided relevant and comprehensive best practices in recruitment and selection. The candidate screening and communications techniques were particularly insightful. I would definitely recommend this session to both new and seasoned recruiters and hiring managers. "

Progressive Recruiting, Interviewing and Selection
Recruitment and Staffing Specialist, Nasittuq Corporation

"As a manager of many years in different sectors of employment (eg; First Nations, Federal Government, Provincial Government and Private Sector) and having attended Management Training courses over the years, this three day (3-day) course was the most informative and motivational and provided the proper tools and knowledge on how to improve as managers. The Facilitator was most accommodating and I felt that all the people who participated felt very comfortable with him. He was very down to earth and extremely entertaining with his presentation style."

Management and Supervisory Essentials
Health Care Manager, First Nations Health Board

"Thank you very much for the workshops. They were very interesting and we all gained more knowledge with the items discussed. Great workshop and material....as well as interesting. Additionally, we had many laughs during the exercises. Thank you ThePMAC."

Management Essentials
Executive Director, Constance Lake First Nation

"Nerahten Developments Limited is committed to the training of its staff, that all of its employees perform their jobs properly and professionally in accordance with established policies and procedures. As we have stated to the Instructure on our departure, we were very satisfied with the five day management training session. The Instructor (Charles Hendriks) explained concepts and ideas effectively, facilitated discussion encouraged participation, responded to students’ questions and had thoroughly knowledge of the course material. The text book material was informative, current and classroom/ facilities was suitable. I feel that I have gained valuable skills and knowledge that will help me in my work performance. I would like to thank all the individuals who made this training session possible and would recommend this course to others. "

Management Essentials
Projects Administration, Nerahten Developments, Fort Good Hope, NT