Management Essentials Training Course


5 days (2 or 3 full days + 2 or 3 half-days)

Who Should Attend

New, emerging, potential and tenured Managers – This Course is A Must!


Upon completion, participants will receive a Certificate of Completion from The Performance Management Academy.





Managers need specific skill sets to be effective Managers. The Art of Management is not just theory – it is a necessity.  Management Essentials offers the most meaningful, comprehensive and actionable Management Training program available. Managers need to motivate, retain and reward staff using effective and passionate communication and people skills. They must train and coach to optimize the performance of their staff and they need to define a strategy for their workplace and set meaningful goals and objectives. Managers must direct multi-generational workforces and deliver caring, effective leadership.

Our premier course, Management Essentials, is a standard for new and tenured managers with the most comprehensive, proven and advanced skill development training program available. For new, emerging, potential and tenured Managers, Management Essentials is an absolutely mandatory course and the cornerstone for building strong, effective and respected Leaders. This Course is A Must!

Course Summary:

This course covers the critical elements of management and leadership and provides the best practices and behaviours of effective managers and leaders. The course is fast paced, yet comprehensive and covers areas ranging from motivation to goal-setting to recruiting and retention strategies. Participants will review various management theories and gain an understanding of their practical applications. The course utilizes lectures, group discussions, case studies and role playing. This intensive course will leave participants in a better position to positively impact their people and their organization.

Course Outline and Key Topic Areas include:

•    So Now You’re a Manager…
•    The Role of Management and Management Styles
•    Management and Leadership
•    Motivation Theory and Practice
•    Management Ideologies
•    Retention and Reward
•    Diversity, Equity and Inclusion
•    Performance Management, Review and Development
•    Clear and Accurate Communication
•    Communication Style
•    Developing Open Communications
•    Listening Skills
•    Persuasive Presentation Skills
•    Time Management Skills
•    Objection / Conflict Management Skills
•    Effective Meeting Management
•    Recruiting and Interviewing
•    Business Analysis
•    Strategy Development and Deployment
•    Goal Setting
•    Setting a Direction for Your Team
•    Training and Coaching
•    Art of Management and the Elements of Spectacular Leadership
•    Employee Engagement
•    Management Decision Making

How You Will Benefit:

•    Learn various motivational theories and models and drive the productivity of your organization
•    Understand various management ideologies within the workplace
•    Understand why employees remain committed – or leave – organizations. Plan to retain your key employees
•    Develop an appreciation of Diversity , Equity and Inclusion leading to a successful, productive and inclusive workplace
‍•    Discover how to stimulate teamwork and empower staff
•    Develop skills for conducting meaningful performance reviews and setting benchmarks for continual improvement
•    Learn the critical skills for maintaining open communications
•    Learn how to actively listen and demonstrate an image of caring
•    Learn to deliver persuasive, passionate presentations and communications
•    Develop positive techniques to handle objections and resolve conflicts
•    Learn to manage meetings effectively
•    Make better decisions and understand the management decision making process
•    Develop the skills to better train and coach employees
•    Develop skills for analyzing a business and establish a mission, strategy, tactics and actionable goals
•    Translate goals into actionable plans for the organization
•    Learn how to recruit and manage a multi-generational, diverse workforce
•    Set a strategy to direct and motivate your team
•    Become a competent recruiter with effective interviewing skills
•    Learn to manage the process of employee termination
•    Learn how to maintain poise when faced with a difficult decision
•    Develop management and leadership skills where “caring counts”


"Having Performance Management Academy work with our team was the best decision we could make. Together, we learned the importance of being a good manager – armed with useful information, practical tools and a common language to bring forward as we work to improve the quality of our interactions with one another and our staff. Our facilitator was very skilled and took every opportunity to take our comments and questions about present day situations in our work place, and put them in the context of the useful information we were learning through the course. It was interesting, engaging, and allowed us a whole new perspective on why, as managers, “how” we do something is just as important as “what” we do. I would recommend this workshop to any organization that values its employees and workplace health and productivity."

Indigenous Management and Supervisory Skills - Management Essentials
Chief Executive Officer, Kitselas Band Council

"The presentation, material and knowledge shared provided relevant and comprehensive best practices in recruitment and selection. The candidate screening and communications techniques were particularly insightful. I would definitely recommend this session to both new and seasoned recruiters and hiring managers. "

Progressive Recruiting, Interviewing and Selection
Recruitment and Staffing Specialist, Nasittuq Corporation

"As a manager of many years in different sectors of employment (e.g.; First Nations, Federal Government, Provincial Government and Private Sector) and having attended Management Training courses over the years, this three day (3-day) course was the most informative and motivational and provided the proper tools and knowledge on how to improve as managers. The Facilitator was most accommodating and I felt that all the people who participated felt very comfortable with him. He was very down to earth and extremely entertaining with his presentation style."

Management and Supervisory Essentials
Health Care Manager, First Nations Health Board

"Thank you very much for the workshops. They were very interesting and we all gained more knowledge with the items discussed. Great workshop and well as interesting. Additionally, we had many laughs during the exercises. Thank you ThePMAC."

Management Essentials
Executive Director, Constance Lake First Nation

"Nerahten Developments Limited is committed to the training of its staff, that all of its employees perform their jobs properly and professionally in accordance with established policies and procedures. As we have stated to the Instructor on our departure, we were very satisfied with the five day management training session. The Instructor (Charles Hendriks) explained concepts and ideas effectively, facilitated discussion encouraged participation, responded to students’ questions and had thoroughly knowledge of the course material. The text book material was informative, current and classroom/ facilities was suitable. I feel that I have gained valuable skills and knowledge that will help me in my work performance. I would like to thank all the individuals who made this training session possible and would recommend this course to others. "

Management Essentials
Projects Administration, Nerahten Developments, Fort Good Hope, NT

"I will definitely apply what I learnt in this training to my current position. Thank you." "The material was relevant and appropriate." "I enjoyed the whole experience. The trainer is skilled in engaging the class and providing information in a helpful manner. I highly recommend this training!"

Indigenous Management and Supervisory Skills - Management Essentials
Virtual On-Line Training - Comments from a variety of managers from various organizations - including Treaty 3, Kenora, ON

"I am very pleased with the Indigenous Supervisor Management Skills course. The presenter was well prepared and the content is exactly what I needed to help me function well in my job!! Thank you!!"

Indigenous Management and Supervisory Skills - Management Essentials
Friendship House Association, Prince Rupert, BC

"This training was excellent. It was a great combination between skill and knowledge-basedlearning. There were opportunities to practice what was taught through roleplay and group discussions."

Indigenous Management and Supervisory Skills - Management Essentials
Policy Analyst, Ta'an Kwach'an Council, Whitehorse, Yukon