Progressive Recruiting, Interviewing and Selection Training Course


1 day

Who Should Attend

New, emerging, potential and tenured Managers. This is ideal for Sales, Marketing, Financial, Human Resource and Technical Managers – anyone engaged in the recruiting, selection and interviewing process.


Upon completion, participants will receive a Certificate of Completion from The Performance Management Academy.





To be the best, you need the best. The Performance Management Academy regards people as an organization’s most valuable asset and understands the need to effectively recruit and select the best employees. Today’s challenging environment means that you must understand your staffing needs and identify exceptional, ideal candidates from our multi-generational, diverse talent pool. Conducting thorough and valuable interviews and utilizing effective techniques, in an open communication environment, helps you to select – and be the best!

Course Summary:

The successful selection of exceptional people is one of the most essential tasks of any management group. Management must understand how to determine staffing needs, profile the ideal candidate and choose the most productive way of attracting, selecting and recruiting exceptional staff. Conducting thorough and effective interviews and utilizing successful techniques in an open communication environment, helps you to select the best, and be the best. These are skills worthy of development.

Course Outline and Key Topic Areas include:

•    Understanding Organizational Staffing Needs
•    Identifying Search Alternatives
•    Describing the Ideal Candidate
•    Screening Resumes and Candidates
•    Recognizing Resume Gaps and Identifying “Red Flags”
•    Preparing for the Interview
•    Interview Types (Behavioural, Traditional, Stress, Panel, etc), Steps and Process
•    Understand the Role of Open Communications and Listening Skills
•    Importance of Removing Biases from the Interview
•    Understanding and Respecting Personality Types
•    Interview Skills – Including Behaviour-Focused Interviewing
•    Develop Questioning-Technique Skills and Questions
•    Develop Behavioural Based Interview Questions
•    Conducting an Interview Utilizing Various Techniques and Styles
•    Probing versus Prompting
•    One-on-One and Panel Interviews
•    Maintaining Open Communications and Ensuring Candidate Self-Esteem
•    Having Established Criteria and Effective Note Taking
•    Evaluating Responses (Verbal and Non-Verbal) and Recognizing “Red Flags”
•    Legal Considerations – Do’s and Don’ts
•    Evaluating Candidates – Scoring versus Pre-Determined Criteria
•    Selection and Offer

How You Will Benefit:

•    Learn how to identify the need and to plan for the recruiting process and interviews
•    Develop a profile of the ideal candidate and begin the recruiting process
•    Develop skills for screening resumes and applications
•    Learn how to develop an objective Interview Planning Guide for note taking
•    Learn various interview styles and techniques for one-on-one and panel interviews
•    How to develop “behavioural” interview questions    
•    Learn how to develop and maintain open communications
•    Learn to evaluate responses, watch for verbal and non-verbal cues and maintain notes
•    Learn how to conduct (different types of) interviews
•    Learn what you can and can not ask during an interview
•    Learn how to recruit in a diverse, multi-generational, society
•    Understanding if the candidate has the ability and desire to do the job
•    Learn the importance of the candidate’s fit with the role and the organization
•    Learn how to demonstrate active listening skills and project an image of caring
•    Selecting the right candidate will result in reduced turnover, higher retention and overall organizational success


"Having Performance Management Academy work with our team was the best decision we could make. Together, we learned the importance of being a good manager – armed with useful information, practical tools and a common language to bring forward as we work to improve the quality of our interactions with one another and our staff. Our facilitator was very skilled and took every opportunity to take our comments and questions about present day situations in our work place, and put them in the context of the useful information we were learning through the course. It was interesting, engaging, and allowed us a whole new perspective on why, as managers, “how” we do something is just as important as “what” we do. I would recommend this workshop to any organization that values its employees and workplace health and productivity."

Indigenous Management and Supervisory Skills - Management Essentials
Chief Executive Officer, Kitselas Band Council

"The presentation, material and knowledge shared provided relevant and comprehensive best practices in recruitment and selection. The candidate screening and communications techniques were particularly insightful. I would definitely recommend this session to both new and seasoned recruiters and hiring managers. "

Progressive Recruiting, Interviewing and Selection
Recruitment and Staffing Specialist, Nasittuq Corporation

"As a manager of many years in different sectors of employment (e.g.; First Nations, Federal Government, Provincial Government and Private Sector) and having attended Management Training courses over the years, this three day (3-day) course was the most informative and motivational and provided the proper tools and knowledge on how to improve as managers. The Facilitator was most accommodating and I felt that all the people who participated felt very comfortable with him. He was very down to earth and extremely entertaining with his presentation style."

Management and Supervisory Essentials
Health Care Manager, First Nations Health Board

"Thank you very much for the workshops. They were very interesting and we all gained more knowledge with the items discussed. Great workshop and well as interesting. Additionally, we had many laughs during the exercises. Thank you ThePMAC."

Management Essentials
Executive Director, Constance Lake First Nation

"Nerahten Developments Limited is committed to the training of its staff, that all of its employees perform their jobs properly and professionally in accordance with established policies and procedures. As we have stated to the Instructor on our departure, we were very satisfied with the five day management training session. The Instructor (Charles Hendriks) explained concepts and ideas effectively, facilitated discussion encouraged participation, responded to students’ questions and had thoroughly knowledge of the course material. The text book material was informative, current and classroom/ facilities was suitable. I feel that I have gained valuable skills and knowledge that will help me in my work performance. I would like to thank all the individuals who made this training session possible and would recommend this course to others. "

Management Essentials
Projects Administration, Nerahten Developments, Fort Good Hope, NT

"I will definitely apply what I learnt in this training to my current position. Thank you." "The material was relevant and appropriate." "I enjoyed the whole experience. The trainer is skilled in engaging the class and providing information in a helpful manner. I highly recommend this training!"

Indigenous Management and Supervisory Skills - Management Essentials
Virtual On-Line Training - Comments from a variety of managers from various organizations - including Treaty 3, Kenora, ON

"I am very pleased with the Indigenous Supervisor Management Skills course. The presenter was well prepared and the content is exactly what I needed to help me function well in my job!! Thank you!!"

Indigenous Management and Supervisory Skills - Management Essentials
Friendship House Association, Prince Rupert, BC

"This training was excellent. It was a great combination between skill and knowledge-basedlearning. There were opportunities to practice what was taught through roleplay and group discussions."

Indigenous Management and Supervisory Skills - Management Essentials
Policy Analyst, Ta'an Kwach'an Council, Whitehorse, Yukon