Managing Diversity, Inclusion and a Multi-Generational Workforce Training Course


1 day

Who Should Attend

New, emerging, potential and tenured managers.


Upon completion, participants will receive a Certificate of Completion from The Performance Management Academy.





We live and work in a Diverse and Multi-Generational environment. It’s Great! Managers must manage the complex diversity of today’s work world, avoid stereotypes, foster an inclusive environment and work in harmony with a multi-generational workforce - inclusive of Millennials and Baby Boomers, for example. Throughout this, managers need to maintain a focus on their role in optimizing productivity and maximizing results.

Course Summary:

Managing Diversity, Inclusion and a Multi-Generational Workforce Training Course is focused on helping participants to understand the benefits – and challenges – of employee engagement in an increasingly diverse workplace. Managers and training participants will learn the need to foster greater inclusion within workgroups and the positive impact that shaping an inclusive climate can have on an organization's performance. The course is comprehensive and covers motivation, teamwork, reward and recognition as well as understanding management’s role in optimizing results. The course is also actionable as we examine strategies and tactics for managing individuals and your diverse team.

Course Outline and Key Topic Areas include:

  • Understanding Management’s Role in Optimizing Results
  • Fostering an Open, Safe and Inclusive Environment
  • Understanding Behaviours and Needs
    Retention, Reward and Engagement,
    Millennials & Others
  • Motivation and How to Motivate
  • Understanding Teamwork – Challenges and Benefits
  • Leveraging Strengths                      
  • Avoiding Stereotypes
  • Goals, Strategies, Tactics for Managing Individuals and Your Diverse Team

How You Will Benefit:

  • Understand your role in the management of diversity and the delivery of organizational goals
  • Learn about the changing North American demographics
  • Recognize how diversity can be a strategic advantage
  • Understand how personalities can impact the workplace
  • Learn the importance of objective, behavioural based interviewing
  • Understand the context of the millennial and other generations
  • Learn why it is important to manage individuals and understand their unique motivational needs
  • Discover the importance of avoiding stereotypes
  • Understand the characteristics of an inclusive environment
  • Learn the importance, benefits and normal challenges of teamwork
  • Understand reward, retention and engagement in a diverse environment
  • How to set goals and develop plans to manage diversity and individuals on your team


"Having Performance Management Academy work with our team was the best decision we could make. Together, we learned the importance of being a good manager – armed with useful information, practical tools and a common language to bring forward as we work to improve the quality of our interactions with one another and our staff. Our facilitator was very skilled and took every opportunity to take our comments and questions about present day situations in our work place, and put them in the context of the useful information we were learning through the course. It was interesting, engaging, and allowed us a whole new perspective on why, as managers, “how” we do something is just as important as “what” we do. I would recommend this workshop to any organization that values its employees and workplace health and productivity."

Indigenous Management and Supervisory Skills - Management Essentials
Chief Executive Officer, Kitselas Band Council

"The presentation, material and knowledge shared provided relevant and comprehensive best practices in recruitment and selection. The candidate screening and communications techniques were particularly insightful. I would definitely recommend this session to both new and seasoned recruiters and hiring managers. "

Progressive Recruiting, Interviewing and Selection
Recruitment and Staffing Specialist, Nasittuq Corporation

"As a manager of many years in different sectors of employment (e.g.; First Nations, Federal Government, Provincial Government and Private Sector) and having attended Management Training courses over the years, this three day (3-day) course was the most informative and motivational and provided the proper tools and knowledge on how to improve as managers. The Facilitator was most accommodating and I felt that all the people who participated felt very comfortable with him. He was very down to earth and extremely entertaining with his presentation style."

Management and Supervisory Essentials
Health Care Manager, First Nations Health Board

"Thank you very much for the workshops. They were very interesting and we all gained more knowledge with the items discussed. Great workshop and well as interesting. Additionally, we had many laughs during the exercises. Thank you ThePMAC."

Management Essentials
Executive Director, Constance Lake First Nation

"Nerahten Developments Limited is committed to the training of its staff, that all of its employees perform their jobs properly and professionally in accordance with established policies and procedures. As we have stated to the Instructor on our departure, we were very satisfied with the five day management training session. The Instructor (Charles Hendriks) explained concepts and ideas effectively, facilitated discussion encouraged participation, responded to students’ questions and had thoroughly knowledge of the course material. The text book material was informative, current and classroom/ facilities was suitable. I feel that I have gained valuable skills and knowledge that will help me in my work performance. I would like to thank all the individuals who made this training session possible and would recommend this course to others. "

Management Essentials
Projects Administration, Nerahten Developments, Fort Good Hope, NT

"I will definitely apply what I learnt in this training to my current position. Thank you." "The material was relevant and appropriate." "I enjoyed the whole experience. The trainer is skilled in engaging the class and providing information in a helpful manner. I highly recommend this training!"

Indigenous Management and Supervisory Skills - Management Essentials
Virtual On-Line Training - Comments from a variety of managers from various organizations - including Treaty 3, Kenora, ON

"I am very pleased with the Indigenous Supervisor Management Skills course. The presenter was well prepared and the content is exactly what I needed to help me function well in my job!! Thank you!!"

Indigenous Management and Supervisory Skills - Management Essentials
Friendship House Association, Prince Rupert, BC

"This training was excellent. It was a great combination between skill and knowledge-basedlearning. There were opportunities to practice what was taught through roleplay and group discussions."

Indigenous Management and Supervisory Skills - Management Essentials
Policy Analyst, Ta'an Kwach'an Council, Whitehorse, Yukon