Art of Open and Persuasive Communications Training Course – “Express Essentials”


1 day

Who Should Attend

New, emerging, potential and tenured managers – and, in fact, all employees! Persuasive and open communications drive productivity and results!


Upon completion, participants will receive a Certificate of Completion from The Performance Management Academy.





“Express Essentials” Training Option:
This 1-day course for the Art of Open and Persuasive Communications is offered as an “Express Essentials” Training Option. Key content from the Art of Open and Persuasive Communications is covered. The focus is on succinct and condensed content and delivery – yet comprehensive understanding - of fundamental material. The attendee will leave with a solid understanding of core concepts and application. The delivery focus is on presentation and discussion with less focus on role play.

Communications and Persuasive Skills are the most valuable tools that a Manager or employee needs to master. Managers must be able to articulate plans, diffuse conflicts and handle concerns with competence and tact. They must be able to communicate clearly and persuasively and good listening skills go hand-in-hand with good management. This session provides the most complete persuasive communication skills training available – critical training for the effective Management of people throughout an organization.

Course Summary:

The Art of Open and Persuasive Communications is focused on teaching participants how to open and maintain communications along with developing strong listening skills. Managers and work-group members will learn to recognize the barriers to open communications and how to achieve an open exchange and resolve conflicts. With an additional focus on communicating with passion and purpose, this course develops the skills needed to develop presentation skills for communicating with to internal and external customers and employees. In this course, participants will learn to deliver an impactful, structured and persuasive presentation.

Course Outline and Key Topic Areas include:

•    Developing and Maintaining Open Communications
•    Ensuring Clear and Accurate Communications
•    Understanding the Impact of Communication Style (e.g. Assertive versus Aggressive)
•    Communicating Effectively and Persuasively
•    Effective Listening
•    Recognize the Key Barriers to Open Communications
•    How to Achieve an Open Exchange
•    Steps to Effective, Open Dialogue and Conflict Resolution
•    How to Communicate with Passion and Purpose
•    How to Deliver an Impactful, Structured and Persuasive Presentation
•    The Art of Convincing
•    Handling Objections and Concerns

How You Will Benefit:

•    Understand why maintaining “open communications” is essential to allow the free exchange of ideas
•    Learn to establish trust
•    Learn to communicate clearly and accurately
•    Learn to communicate assertively (and the difference versus aggressive, passive, etc.)
•    Understand the key requirements for open communication
•    Learn the negative actions that close dialogue
•    Learn the steps to active listening
•    Understand verbal and non-verbal cues
•    Learn to empower others using communication skills
•    Understand the need for setting communication goals
•    Understand what is required for us to be believed
•    Learn the steps of a persuasive communication / presentation
•    Develop the skills to effectively, and persuasively, present your proposals and ideas
•    Learn how to secure “buy in” even before you present your plan or idea
•    Learn how to overcome obstacles to communication
•    Develop the skills to reduce and handle objections to your ideas


"Having Performance Management Academy work with our team was the best decision we could make. Together, we learned the importance of being a good manager – armed with useful information, practical tools and a common language to bring forward as we work to improve the quality of our interactions with one another and our staff. Our facilitator was very skilled and took every opportunity to take our comments and questions about present day situations in our work place, and put them in the context of the useful information we were learning through the course. It was interesting, engaging, and allowed us a whole new perspective on why, as managers, “how” we do something is just as important as “what” we do. I would recommend this workshop to any organization that values its employees and workplace health and productivity."

Indigenous Management and Supervisory Skills - Management Essentials
Chief Executive Officer, Kitselas Band Council

"The presentation, material and knowledge shared provided relevant and comprehensive best practices in recruitment and selection. The candidate screening and communications techniques were particularly insightful. I would definitely recommend this session to both new and seasoned recruiters and hiring managers. "

Progressive Recruiting, Interviewing and Selection
Recruitment and Staffing Specialist, Nasittuq Corporation

"As a manager of many years in different sectors of employment (e.g.; First Nations, Federal Government, Provincial Government and Private Sector) and having attended Management Training courses over the years, this three day (3-day) course was the most informative and motivational and provided the proper tools and knowledge on how to improve as managers. The Facilitator was most accommodating and I felt that all the people who participated felt very comfortable with him. He was very down to earth and extremely entertaining with his presentation style."

Management and Supervisory Essentials
Health Care Manager, First Nations Health Board

"Thank you very much for the workshops. They were very interesting and we all gained more knowledge with the items discussed. Great workshop and well as interesting. Additionally, we had many laughs during the exercises. Thank you ThePMAC."

Management Essentials
Executive Director, Constance Lake First Nation

"Nerahten Developments Limited is committed to the training of its staff, that all of its employees perform their jobs properly and professionally in accordance with established policies and procedures. As we have stated to the Instructor on our departure, we were very satisfied with the five day management training session. The Instructor (Charles Hendriks) explained concepts and ideas effectively, facilitated discussion encouraged participation, responded to students’ questions and had thoroughly knowledge of the course material. The text book material was informative, current and classroom/ facilities was suitable. I feel that I have gained valuable skills and knowledge that will help me in my work performance. I would like to thank all the individuals who made this training session possible and would recommend this course to others. "

Management Essentials
Projects Administration, Nerahten Developments, Fort Good Hope, NT

"I will definitely apply what I learnt in this training to my current position. Thank you." "The material was relevant and appropriate." "I enjoyed the whole experience. The trainer is skilled in engaging the class and providing information in a helpful manner. I highly recommend this training!"

Indigenous Management and Supervisory Skills - Management Essentials
Virtual On-Line Training - Comments from a variety of managers from various organizations - including Treaty 3, Kenora, ON

"I am very pleased with the Indigenous Supervisor Management Skills course. The presenter was well prepared and the content is exactly what I needed to help me function well in my job!! Thank you!!"

Indigenous Management and Supervisory Skills - Management Essentials
Friendship House Association, Prince Rupert, BC

"This training was excellent. It was a great combination between skill and knowledge-basedlearning. There were opportunities to practice what was taught through roleplay and group discussions."

Indigenous Management and Supervisory Skills - Management Essentials
Policy Analyst, Ta'an Kwach'an Council, Whitehorse, Yukon