About Us

What We Do:

The Performance Management Academy (The PMAC) is a training and development organization committed to the Art of Management and Essential Management Training as well as Sales Leadership, Business Growth and Marketing skill development. The Performance Management Academy provides comprehensive training programs that improve the skill set of clients – and ultimately their organization’s success. In addition to training and development courses, services in the form of Business Consulting, Executive Leadership, Mentorship and Coaching complete our product offering. Several of these services can be utilized in tandem with our core training courses.

Our Core Beliefs:

We are committed to our clients’ ability to achieve success through the development of their people and their organization. Our core belief is that effective, caring managers – skilled in their areas of responsibility with a focus on both short and long-term results – will lead to an overall better business environment with improved business results. We believe that an organization’s employees will always be their most important asset.

At the Performance Management Academy “The Art of Management is Alive!”

Our Courses:

Our courses offer leading-edge material based on advanced, proven business concepts that are applied in practical scenarios. Training and development programs include a blend of presentations, group interaction, role play, case study and trial. With a focus on learning, the pace is aggressive and energetic – while promoting and encouraging involvement and interaction. The Performance Management Academy offers Public and Private Courses.

Private: Courses are delivered at our clients’ locations and can be tailored to meet individual corporate needs.
Public: Courses are delivered in "real time" through public, open-enrolment sessions.

Who We Are:

The Performance Management Academy was founded by Charles Hendriks who plays a lead role in the delivery of our courses. Chuck has blue-chip academic and business experience which is utilized to its fullest at The PMAC.

The Performance Management Academy is committed to our principles and beliefs which results in the active, upbeat and passionate delivery of our programs.

TESTIMONIALS:

"I found this course to be very practical as the instructor took the time to understand my development needs and personalize the course to my needs.  As the instructor was a seasoned management professional, I appreciated his advice and the wisdom of his experience.  This is a course I would definitely recommend to any individual working on a cross functional team or in a client-facing role.”

Open Communications and Persuasive Presentations
Customer Systems Engineering Specialist, TELUS
 

The PMAC's "Management Essentials course is an ideal introduction for those who are new to the management field. The course was very well prepared and the format allows for covering the basics as well as discussing situations that the (new) manager may encounter in the real world. I would highly recommend this course to anyone interested in learning the basics of managing.” 

Management Essentials
Vice President, International Water Supply

"The entire 'Decision Making' course was extremely valuable. Our instructor led us through each stage from listening to principles of good decision making, brainstorming options to evaluation and finally presentation of the decision. The best part of the day was putting into practice what we had learned. (The instructor) was very passionate about the material and this invigorated the entire class."     

Management Decision Making
Marketing Consultant, Toronto Hydro 

"Your recognition of workforce challenges and enthusiasm for innovative Human Resources Management was clearly evident during your amazing presentation at the Conference Board 2008.  It was exciting to be there and to hear you articulate some very important messages, one of which was that due to immense variables in the workplace today, there is an increased need for improved, comprehensive, and different leadership and “caring” management training for the overall health of any size business.   You articulated these and other important messages very confidently and with an abundance of passion and genuineness." 

Presentation to Conference Board of Canada
Canadian Manufacturers and Exporters, Newfoundland and Labrador

"The course covered concepts such as the importance of careful, long-term decision making, brainstorming, steps for effective decision making, communication and presentation skills and decision making alternatives. As a CEO of a global company, I believe those are the pillars for great management, as this material is highly useful in the workplace. Also, the material was presented utilizing audio-visual tools, group discussions, interactive learning and exercises... which made it a joyful experience." 

Management Series Training Course
CEO, Panorama

"You did a fantastic job of tailoring the course to our specific challenges ... and feel that, unlike other courses I've attended in the past, I can actually apply all of the techniques and concepts in real-life situations. I am particularly happy with all of the reference material and tools that you have left with us. We are already putting them to use." 

Strategic Account Management and Persuasive Presentations
Supervisor Inside Sales and Training, Groupecho